Question 1

What is LoadGo?

Accepted Answer

LoadGo is a Kolkata-based mini truck booking platform that helps individuals and businesses move goods safely, quickly and at a fair price. You get real-time tracking, verified drivers and a choice of mini trucks for local deliveries and intracity transport.

Question 2

How do I book a mini truck?

Accepted Answer

1. Download the LoadGo app or visit loadgo.in.

2. Enter your pickup and drop locations.

3. Choose the vehicle that fits your load.

4. Confirm the booking and track your driver in real time.

You can also call us on +91 90074 70741.

Question 3

Do you offer cash on delivery?

Accepted Answer

Yes. LoadGo offers Cash on Delivery (COD) for eligible shipments, which helps customers who prefer to pay on delivery.

Question 4

Can I reschedule a pickup or drop?

Accepted Answer

If your booking is confirmed, you can cancel it before pickup and place a new booking for a different time.

Question 5

How long does a delivery take?

Accepted Answer

It depends on distance, traffic and load size. For local trips within the city, LoadGo aims for same-day delivery within a few hours.

Question 6

Which items can’t LoadGo carry?

Accepted Answer

For safety and legal reasons we do not carry prohibited or restricted items, including hazardous materials such as explosives, chemicals and flammable substances.

Question 7

How is the fare calculated?

Accepted Answer

Your fare depends on the vehicle you choose and the road distance between pickup and drop. Tata Ace is ₹100 per km and Pick-up is ₹150 per km. Enter both places in the fare check to see the price before you book. Waiting charges and toll charges apply and are added to the fare.

Question 8

Do you offer intercity trips?

Accepted Answer

LoadGo currently focuses on intracity trips within Kolkata and nearby areas such as Howrah.

Question 9

How can I pay?

Accepted Answer

You can pay in cash or online. Cash on Delivery (COD) is also available for eligible shipments.

Question 10

How can I reach support?

Accepted Answer

Call +91 90074 70741 or WhatsApp us, or write to support@loadgo.in.

Question 11

Can I get help on a Sunday?

Accepted Answer

Yes. Phone support runs on Sundays too: call +91 90074 70741 or WhatsApp us. Our office in Camac Street is closed on Sundays.

Question 12

Do you provide loaders or helpers?

Accepted Answer

Loaders (helpers for loading and unloading) are coming soon. They are not available yet. For now, please arrange help for loading and unloading heavy items.

Question 13

Are there waiting or toll charges?

Accepted Answer

Yes. Waiting charges and toll charges apply and are added to the fare. The fare shown before booking does not include them.

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