1.1. In order to use the Services as a customer, you will need to download the App and thereafter create a personal profile entering your full name, residential address, email address & phone number.

1.2. In order to use the Services as a driver, you will need to create a driver profile, which includes entering your full name, phone number, for verification we may need any one of the following voter ID, Aadhar card or PAN card. Photocopies of license, vehicle registration certificate, vehicle insurance, the Driver's bank account name, bank account number are must.

1.3. Both customers and drivers will create a personal user name and personalized password to access the individual's own personal profile on the LOADGO, a mobile application or any other platform.

1.4. We use your personal information to create your account, to communicate with you about the Services, to offer you additional products and services, and to bill you. We also use that information to the extent necessary to enforce our Terms of Use and to prevent imminent harm to persons or property

We do not offer our Services to persons under the age of 18. In compliance with the Children's Online Privacy Protection Act, we will remove any information we receive from people we believe to be under the age of 18 from our database and cancel the corresponding account.

We use "cookies" to collect certain information from all users, including website visitors who do not use or purchase anything through our Website. A cookie is a string of data that our system sends to your computer and then uses to identify your computer when you return to our Website. Cookies give us usage data, e.g. how often you visit, where you go at the site, and what you do. We use this information to better engage with our customers and enhance our customers' experience using our Services.

4.1. We protect all of your information against unauthorized access or release.

4.2. We reserve the right to disclose your personal information as required by law and when we believe disclosure is necessary to comply with a judicial proceeding, court order, or legal process served on us, or to protect our rights and the rights of our customers; or to enforce or apply our Terms of Use or other policies or user agreements.

4.3. Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

5.1. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of customer data. We do internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to the systems where we store personal information. In addition, we restrict access to personal information to our employees, contractors and agents who need to know certain information in order to process it on our behalf. These individuals are bound by strict confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

5.2. In the event that personal information is compromised as a result of a breach of security, we will promptly notify you that your personal information may have been compromised via email, written or hard copy, by posting a notice on our website, or as otherwise required by applicable law.

6.1. We may make third party applications, including add-ons to Our Services, that are available to you for use. The information we collect when you enable a third party application is processed under this Privacy Policy. Information collected outside of Provider's website by a third party application provider is governed by the third party's privacy policies.

6.2. Our website may contain links to and from other sites operated and maintained by separate companies. We have no responsibility for linked websites and provide these links solely for the convenience and information of our customers. The privacy policies of these sites may differ from our Privacy Policy, so you should always review the privacy statement of each linked website that you visit.

7.1. We provide you with full access to the personal information that you have provided in order to allow you to update or delete any data.

7.2. If your personal information changes, or if you no longer desire to use the Services, you may correct, update, request deletion, or deactivate your account by making changes on your personal profile page. We will respond to your access request in no more than 15 days.

7.3. As long as your account is active, we will retain your information for the purpose of providing you with the Services. If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us at support@LoadGotruck.com

8.1. You can always choose not to provide information, although failure to provide information may prevent or inhibit your use of the Services and affect our ability to adequately respond to your requests.

8.2. If you do not want to receive e-mail or other mail from us, please adjust your account settings.

By using our Services, you consent to the collection, use, and disclosure of information in accordance with the terms of this Privacy Policy. We reserve the right to modify or amend this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you here, by e-mail, or by means of a notice on our website so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. Unless we clearly state otherwise, the changes to our Privacy Policy will affect only the information we collect after the effective date of the change. If you have any questions or concerns regarding any of the terms of this Privacy Policy, please feel free to contact us at support@loadgo.in, LoadGo Logistics Pvt Ltd.